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Trudy L. Mack Gallman

4414 Heath Drive, Baker, Louisiana 70714

(504)774-3831 email: t@ggallman.com

SUMMARY

Innovative and organized administrative social worker with over seventeen years experience in the public sector. Skilled in improving and developing computer systems training. Develops and delivers motivational topics workshops. Highly motivated and capable of working independently and as a team member.

WORK EXPERIENCE

Office of Family Support Training Director-Training Section

Supervises five professional trainers and two clerical staff.
Coordinate training needs for entire agency staff of approximately 3300 staff.
Oversight of development and delivery of Federally mandated training materials.
Maintains knowledge base of agency program/policy changes and keeps staff advised of changes.
Represents agency and department in various conferences and meetings.
Works on development and delivery of specialized training materials as need arises.
Conducts specialized motivational workshops for conferences as requested.
Maintains training budget for all agency staff training needs.
Coordinates seminar and tuition program for agency staff.

Family Security Program Coordinator Supervisor-Training Section

Supervises three professional trainers and one clerical.
Administrator of the Computer Based Training Software for the Department of Social Services mainframe.
Develops and delivers federally mandated training materials.
Maintains knowledge base of agency program/policy changes and keeps staff advised of changes.
Acts in capacity of Director in the absence of the Director of the OFS Training Section.
Works on development of specialized training materials as need arises.
Conducts specialized motivational workshops for conferences as requested.

Family Security Program Coordinator-Training Section

Serves as trainer for statewide training needs in all OFS administered programs.
Researches and develops training packages as needs are identified for training.
Networks with other professionals at all levels for development of training materials and assessing training needs of all staff.
Travels on a statewide basis to conduct training sessions.
Interviews staff during development of training packages to establish current procedures and identify changes which are needed.

Family Security Program Coordinator-SIEVS Monitoring Unit

Monitored statewide utilization of State Income and Eligibility Verification System. Involving interfacing of five separate computer interface systems.
Traveled statewide to evaluate local staff usage and safeguarding of confidential IRS data.
Respond to written and telephone inquiries regarding policy / procedures for SIEVS System.
Utilize Word Perfect 5.1, Nutshell Plus and Lotus 1-2-3 for tracking statistics.
Complete case readings for accuracy of application of interface data.
Draft Executive Bulletins, memorandums and training packages for field staff statewide. Examine monthly and quarterly reports of the interface activities and evaluate trends and patterns of interface usage.

Case Manager

Served as local Public Relations Director for Project Independence communicating with the media, public, and other state agencies.
Coordinate activities, resources and services required for participants to find and keep a job.
Communicate expectations to overcome dependence, support and strengthen motivation and abilities to become self-sufficient.
Administer Test of Adult Basic Education Locator examination to determine level of Educational Assessment to be administered.
Serve as liaison between program participants and providers of services to determine proper services are received and reimbursement is provided.
Field visits to the participant’s home and to provide transportation and to providers to ensure efficient case management techniques.

Teacher-Special Education

Developed Individual Education Plans for eight to thirteen students including academic, vocational and social areas to be introduced and targeted for study for a nine-month period.
Presented and monitored the students mastery of the presented material.
Attended various workshops and in-service programs to enhance development of teaching skills.

Recovery Analyst

Identified responsible third parties for payment of Medicaid by negotiations with attorneys, billing to auto and health insurers, and health care providers recouping Medicaid funds expended.
Dispositioned funds received from recoupments to ensure crediting of proper accounts and claims tracked the recoupment status of 1500+ health and accident cases.
Provided assistance to supervisor in refining and streamlining caseload management procedures and forms, therein employing strong and varied organizational skills.
Assisted in the evaluation of projected needed changes in automated system to upgrade and simplify caseload management and procedures.
Utilized several data base systems through inquiry and research of on-line and hard copy reports to verify the basis for recovery.

Administrative Social Worker I and II

Administered Medical Assistance Program policy by monitoring, clarifying, and enforcing regulations according to Federal requirements, enabling correct application of rules by field staff and medical service providers.
Screened and assigned incoming correspondence to proper staff for dispositioning thereby assisting the System Manager in the operation of a unit staffed by three professional and one clerical position.
Coordinated, evaluated, and reviewed Federal system requirements and current Fiscal Intermediary system capabilities during the development and implementation of an automated Third Party Cost Avoidance Subsystem, by serving as liaison for the agency to prohibit loss of Federal Funds.
Represented and protected the interest of the Medical Assistance Program while detailed to a special task force established to create an automated subsystem to serve multi-agencies.
Fulfilled Program Manager duties for ten months during the absence of the Program manager of the Medical Screening and Diagnostic program while manager was detailed to another position.
Planned, developed, clarified and updated Medicaid eligibility policy and responded in writing and verbally to inquiries from the public and agency personnel.

Medical Assistance Program Analyst

Analyzed utilization of medical services by Medicaid recipients to identify overutilizers and abusers of services through review of reports, field contact, correspondence and consultations, with Medicaid providers to minimize abuse of medical services.
Created and implemented policy and procedures for the Recipient Explanation of Medical Benefits Program and the Lock-In Program.
Formulated a task assignment plan and monitored the progress of the Unit in preparation for the Federal Guidelines for State Assessment while acting as Systems Manager upon vacancy of the position for two months.

Family Services Eligibility Worker I and II

Administered federally mandated public assistance programs by interpretation and implementing policies which ensure that state and federal funds were properly disbursed.
Interviewed applicants face to face both in office and home settings - gathering, verifying, and determining eligibility to assure valid assessments of benefits.
Successfully maintained a large caseload through up-dating and recording case changes and attending staff meetings to review and discuss policy and procedure changes.

EMPLOYMENT HISTORY

Family Support Training Director. Department of Social Services, State of Louisiana, Baton Rouge, Louisiana. April 1997 to Present.

Family Security Program Coordinator Supervisor. Department of Social Services, State of Louisiana, Baton Rouge, Louisiana. May 1993 to present.

Family Security Program Coordinator. Department of Social Services, State of Louisiana, Baton Rouge, Louisiana. January 1992 to May 1993.

Family Security Case Manager. Department of Social Services, State of Louisiana, Baton Rouge, Louisiana. October 1990 to January 1992.

Eligibility Determinations Examiner II. Department of Social Services, State of Louisiana, Baton Rouge, Louisiana. June 1990 to October 1990.

Teacher-Special Education. East Baton Rouge Parish School Board, Glen Oaks Middle School, Baton Rouge, Louisiana. October 1988 to June 1990.

Department of Health and Human Resources-Recovery Analyst. State of Louisiana, Office of Management and Finance, Baton Rouge, Louisiana. December 1986 to August 1988.

Administrative Social Worker II and III. State of Louisiana, Office of Family Security, Baton Rouge, Louisiana. December 1981 to December 1986.

Medical Assistance Program Analyst. State of Louisiana, Office of Family Security, Baton Rouge, Louisiana. March 1978 to December 1981.

Family Services Eligibility Worker I and II. State of Louisiana, Office of Family Security, Baton Rouge, Louisiana. July 1976 to March 1978.

EDUCATION/SEMINARS

B. A. - Southeastern Louisiana University - 1976 - major: Social Welfare.
S. A. S. Computer Language - Summer 1984.
CST Levels I, II and III - November 1985 - October 1991.
National Non-Violent Crisis Intervention Institute - May 1990.
Fred Pryor's "Train the Trainer" Seminar - November 1992
Committee Member-Employee Assistance Program-Baton Rouge Region 1991-present
Awarded the 1995 Office of Family Support Pursuit of Excellence Award
Certified to train "True Colors" personality profile conferences.